Terms of Service
Effective 1 September 2026
Plain terms for a small studio. The short version: you get a fixed price agreed before anything starts, your deposit is refundable until work begins, and you own the finished site once it is paid for.
1. Who you are contracting with
These terms are between you (the "Client") and Lead Rescue LLC, a Colorado limited liability company trading as SecurePivot, of 5902 E Conservation Dr, Frederick, CO 80504 ("we", "us"). Contact: [email protected], (720) 800-6928.
Submitting a brief, paying a deposit, or asking us to begin work means you accept these terms.
2. What we do
We design and build websites, and offer optional ongoing hosting and maintenance. The published tiers are:
| Tier | From | Deposit |
|---|---|---|
| Launch up to 5 pages | $1,500 | $750 |
| Growth up to 12 pages | $3,500 | $1,750 |
| Custom e-commerce, multi-location, bespoke | $7,500+ | $1,000 discovery |
| Care plan hosting, backups, monitoring, SSL, monthly edits | $99/month | — |
These are starting prices. Your actual price is the fixed figure stated in your written quote, and that is the number you pay — it does not move unless you ask for something outside the agreed scope and we both agree the change in writing first.
3. Payment
- 50% on acceptance, 50% at launch, unless your quote says otherwise.
- Payments are taken by card through Stripe. Charges appear on your statement as LR LLC* SECUREPIVOT.
- The Custom tier begins with a $1,000 discovery, which is credited in full against the project total if you proceed.
- Care plans are billed monthly in advance and you can cancel at any time. Cancelling stops the next payment; we do not pro-rate the month already paid.
- The final balance is due at launch. We may withhold transfer of files until it is paid.
4. Refunds
Your deposit is refundable in full at any point before work begins — that means before we start design or development on your project. Change your mind after reading the plan we send you and you get every dollar back, no questions and no restocking fee.
Once work has started, the deposit covers time already spent and is not refundable, but you are never billed the remaining balance for work you decide not to take. If we cannot deliver what we quoted, we refund you.
5. What we need from you
A website is a joint effort, and the usual reason a project runs late is waiting on material.
- Content — text, images, logos and access to any accounts we need. You confirm you own what you send us, or have permission to use it.
- Feedback and approvals — within a reasonable time, normally five business days per round.
- If a project stalls waiting on you for more than 60 days, we may close it and treat the work completed to that point as delivered and payable. It can be reopened by agreement.
6. Timelines
Launch takes roughly two weeks and Growth three to four, measured from the point we have your content and deposit. These are honest estimates, not guarantees, and they move if material arrives late or scope changes. If a deadline is genuinely fixed, tell us before you pay and we will say plainly whether we can meet it.
7. Revisions
Each tier includes the revision rounds listed on the pricing page. Further changes, or changes that alter the agreed scope, are quoted separately and only start once you approve the cost.
8. Ownership
- Once you have paid in full, the finished website is yours — the design, the page content we wrote for you, and the code specific to your build.
- You keep ownership of everything you supplied. You grant us the licence needed to use it while building your site.
- We keep ownership of our own reusable tools, components and techniques, and of anything built for other clients. Nothing here stops us using general skill and know-how.
- Third-party fonts, images, plugins and services remain under their own licences.
- Portfolio. We may show your finished site as an example of our work. Tell us you would rather we did not and we will not — before or after launch.
9. Hosting and third-party services
Your site may rely on third-party services such as hosting, domain registration, email delivery or payment processing. Those run under their own terms and their own uptime. Where an account is in your name, you are responsible for its fees and for keeping the credentials safe. Care plan customers get monitoring and backups as described, but no service can promise uninterrupted uptime and we do not.
10. Unsolicited concept pages
We sometimes rebuild a business's homepage, unasked, to show what it could look like, and
publish it at secure-pivot.com/preview/…. These are built only from content that
business already publishes on its own public website. Every one carries a visible banner saying it
is an unaffiliated concept, not endorsed by that business, and none are indexed by search engines.
We claim no connection to, and imply no endorsement by, any business shown.
If one concerns your business and you want it taken down, email [email protected] and it comes down the same day. You do not need to explain why.
11. Email we send
If you contact us, we reply. If we contacted you first, that message carries a working one-click unsubscribe and our postal address, as required by the CAN-SPAM Act. Unsubscribes are permanent and automatic. See the Privacy Policy for how contact details are obtained and handled.
12. Acceptable use
We will not build sites for anything illegal, deceptive, or designed to harm people — including fraud, malware, harassment, or content that infringes someone else's rights. If a project turns out to be for one of those, we will stop and refund any unearned amount.
13. Warranties and liability
We will perform our work with reasonable skill and care. Beyond that, the work is provided without other warranties, express or implied, including implied warranties of merchantability or fitness for a particular purpose.
Our total liability arising out of or relating to these terms is limited to the amount you have actually paid us for the project in question. Neither party is liable for indirect, incidental, special or consequential losses, including lost profits, lost revenue or lost data. Nothing here limits liability that cannot be limited by law, including for fraud or personal injury.
You agree to indemnify us against claims arising from content or materials you supplied to us — for example a claim that an image you provided infringes someone's copyright.
14. Confidentiality
Anything you share about your business that is not public stays between us, and the same applies in reverse.
15. Ending an engagement
Either of us may end a project in writing. You pay for work completed up to that point; we refund anything paid in advance and not yet earned. Section 8 (Ownership), 13 (Warranties and liability) and 16 (Governing law) survive.
16. Governing law
These terms are governed by the laws of the State of Colorado, without regard to conflict-of-law rules, and the courts of Colorado have exclusive jurisdiction. We would always rather sort a disagreement out by talking first — email or call, and you will get a straight answer.
17. Changes
We may update these terms; the effective date at the top will change. The terms that apply to your project are the ones in force on the day you accepted your quote, not a later version.
18. General
If any provision is found unenforceable, the rest continues in force. Failing to enforce a term is not a waiver of it. These terms, together with your written quote, are the entire agreement between us and replace any earlier discussion.